We have access groups set up and for some reason the salesperson will highlight the customer number and hit fn-F2, and their customer information wont come up like on an administrator's stystem. Does that have to do with access groups? If it does, what do I have to do to enable the salesperson to be able to do this.
thanks
This answer was correctCreated by19:14 10 Apr 2013
Without looking at the setup in your system, it would seem that the sales person does not have a Read Access to the contact card, hence it will not open.
The FN-F2 (F2 on Windows, Cmnd Shift V on Mac) opens the underlying record, so you would need to have read access for this to work.
Please check the Access Groups for this user.
HansaWorld Support Team
