Hi,

Can you please let us understand the underlying issues you have in regards to connecting to the application?
I have a few questions about your attempts to login:

1. Which version are you currently using?
2. Has logging in with your email address worked at any point while using application?
3. If yes, has it stopped after some update? Which version did you update from, and which version did you update to?
4. Are the Standard IDs (email addresses) validated? Meaning, that you should have received validation emails when email address was entered on a user's card.

Additionally, you can try the following:
1. Reset StandardID password. You can do that from this page: https://standard-id.hansaworld.com/reset-password
2. If that does not work, I can suggest to try to:
2.1. Remove Standard ID and email address fields from the User's card
2.2.Then try to login with Username and Password
2.3. Then the system will ask you to enter email address. You can use existing one and, when proceeding, confirm it by entering your Standard ID password.

Please let me know the answers to the questions.

Thank you!

Best regards,
HansaWorld support