Dear Customer,

please, give us the following details:
1/. your version number (including date) nad platform.
2/. is there any message on client and on server when the client gets disconnected?
3/. is the server still running after the client is disconnected?
4/. what is the message on client and server when the credit note is being created?
5/. what is the document that is disappearing when the credit note is being saved - is it the original invoice? where does it disappear from? can it still be found in the browse window?

HansaWorld Support Team