Hi Support,

We are trying to install version 7.2 2015-03-12 (with Halcust) on a Windows 2008 Server R2 SP1 64 Bit – when we come to run the client to load the backup file we get the following message:

"The application failed to start because its side-by-side configuration is incorrect".

We get the same message without the Halcust.

We have tried uninstalling and installing it again but still get the same message – we have even tried this on another Windows 2008 Server R2 SP1 64 Bit and still get the same message.

What is the solution? Why doesn’t the Enterprise client run and what do we need to do to get it to run so we can restore a backup.


Thanks

Best Wishes

Dave