Forum - How to create a Return

How to create a Return

2013-11-08

I have a shop and a customer will return some of the items, that she purchased (not all). How do I create a return for it?

This answer was correct

Created by14:52 2 Apr 2013

If you're using our Point Of Sales functionality, then please open the existing invoice and click on a 'Return' button. This will create a new invoice with negative quantities. Remove the items, which a customer is not returning.

HansaWorld Support Team

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2013-04-02

Open the Order and select 'Create Returned Goods' from the Operations menu. An alternative method is to open the Delivery and select 'Create Returned Goods' from the Operations menu.

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This answer was correct

2013-04-02

If you're using our Point Of Sales functionality, then please open the existing invoice and click on a 'Return' button. This will create a new invoice with negative quantities. Remove the items, which a customer is not returning.

HansaWorld Support Team

Reply