In this case I would advice that you talk to the Norwegian customer support directly again, either by calling them or writing on the Norwegian forum. The forum you can find by clicking on Global at the bottom of this page and then selecting Norway. Since you have spoken to them previously and they have been dealing with your issue before they are better suited to assist you.

To create a cloud installation you should just have to start up the client while you're connected to the internet and it should work automatically.


/Edwin