Hello,

You mention that 'most of the time, nothing happens'. What are the circumstances that permit a Vendor Return?

You may need to check settings in various module to make that you are able to do Returns to Vendors.

1. Purchase orders > settings > Purchase Orders Settings >
2. Inventory > settings > Inventory Settings

Perhaps the access group you are in does not allow for performing returns to vendors.

Kind regards,

HansaWorld Global Support