Forum - Double charged

Double charged

Claus Houlberg

2017-07-23

Since January we have been double charged, but we only have one account ... why?

This answer was correct

Created byEdwin09:49 27 July 2017

Hello again Claus,

We can see that there has been one double charge on February 28. In April we can see that there were 3 payments that did not go through. What we can do is to move the double charge forward to a future month so you do not get charged for that one.

Regards,

Edwin

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Edwin

2017-07-24

Hello Claus,

I have forwarded your issue to our finance department so that they can have a look at it. We will get back to you when we have investigated the issue.

Kind regards,

Edwin
HansaWorld Support

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This answer was correct

Edwin

2017-07-27

Hello again Claus,

We can see that there has been one double charge on February 28. In April we can see that there were 3 payments that did not go through. What we can do is to move the double charge forward to a future month so you do not get charged for that one.

Regards,

Edwin

Reply