Forum - unable to open app

unable to open app

徐小花

2018-10-09

Dear Customer Service,

When I try to open Standard Accounts app recently, the app pops out alert"last sequence in journal (195153) is before the database sequence (195157)", with failure to open the app.

Please kindly advise ways to open app and restore my Company's data, thanks.

This answer was correct

Created by徐小花07:39 22 Oct 2018

Dear Customer Service,

I log in with the account 'liyiru2_b@sina.com'.

Please kindly check for me what happened to our company's accounts, thanks.

This answer was useful

Created byPer09:56 19 Oct 2018

Per

2018-10-09

Hello.

Could i please ask for you company name and customer number?
From what country do you operate?

Firstly, you go to https://mystandard.hansaworld.com/loginpage and login with your registered Standard ID email & password.
After you have entered MyStandard, these are the steps you can take:

1. Restart server, or update if your server is older version then 2018-05-31

2. Download new client form MyStandard

Br.
Per
HansaWorld Support
Norway

徐小花

2018-10-19

Created byPer15:08 9 Oct 2018

Dear Support Staff,

Hi, thanks for the timely reply.

After I logged in, I found the information below:

Status: Configuration error
IP Address: undefined
Port: undefined
HTTP Port: undefined
Current Version:
Error: undefined
Data Centre Location: undefined

And the two options were: 1.Rebuild database, 2.Revert to previous version.

Please kindly advise on the next step I should take.

Thanks.

This answer was useful

Per

2018-10-19

Hello.

So you only have the two options "Rebuild Database" and "Revert to Previous Version"?

Did this happen after you tried to update the server, or right after you logged in to MyStandard?

Could you please provide us with your company name and customer number so that we can check what has happened with your server?

Br.
Per
HansaWorld Support
Norway

This answer was correct

徐小花

2018-10-22

Created byPer09:56 19 Oct 2018

Hello. So you only have the two options "Rebuild Database" and "Revert to Previous Version"? Did this happen after you tried to update the server, or right after you logged in to MyStandard? Could you please provide us with your company name and custom

Dear Customer Service,

I log in with the account 'liyiru2_b@sina.com'.

Please kindly check for me what happened to our company's accounts, thanks.

This thread has been closed for further comments. Please create a new thread

Back to the list